FAQ

Can I Contribute To This Website?

You certainly can! There are so many Falcom games that I haven’t played all of them myself. I’ve installed MediaWiki onto the server, and you can use the links up above to gain access. As of 2/1/2011, I’ve yet to install everything to the wiki, but it should be completed soon. When that happens, people will be able to help make it an excellent and centralized source of information on Falcom and their games.

What about the [insert name here] translation project?
I make it no secret that I’m part of Eidenyaku, but I’d prefer not to field the questions of such a group on this site, since that isn’t its purpose. I also can’t speak of any other translation groups I do not belong to. I will happily gather information on their work and so forth, but there’s little I can do on it otherwise.

Help me! I’m stuck at [such-and-such] place in [this] game!
Again, this is not going to be the focus of this site, since it’s used for news and updates. Though I do have half the mind to put resource information to help with gameplaying in the wiki once it’s fully running. However, I can point the way to places where people can and will be able to answer your questions.

Falcom’s website does mailorder. Do they do overseas orders?
They do! You’ll have to do everything by email, of course, and it’s understandable if you’re not comfortable with transferring your contact/payment information this way.

They do? Sweet! So- how do you mail order?
You’ll first need to send an email to: s u p p o r t _ h 1 9 @ f a l c o m . c o . j p — take out the spaces, though. They’re trying to prevent spam, not that I blame them. We all play that song and dance routine, don’t we? :D Also- try to keep your English simple, they speak little of it. However, you can do something a little like the following:

SUBJECT: International order request

Hello! I would like to order these items:

* 0823 – Weekly special: Zwei!! + Zwei!! soundtrack +
Xanadu Next soundtrack + jdk Band Live DVD
* 860 – Ys: The Oath in Felghana Special Edition
* 888 – Xanadu Next
* M047 – jdk Band 2008 Spring
* M008 – Falcom jdk Band 1
* M041 – Eiyuu Densetsu FC & SC Super Arrange Version

I will pay with credit card:

Card type: VISA
Card name: John Q Example
Card number: 1234 5678 9012 3456
Expiration: 06/12

Billing address:
John Q Example
Apt. 42
123 Fake St.
Feenaville, RI 90210
U.S.A.

Shipping address:
John Example
c/o Exampleco Industries
9292 Mexican Hat Dance Blvd.
Lilia Springs, RI 90211
U.S.A.

Thank you very much!

Falcom sometimes takes a few days (possibly a week or more) to respond to international order requests – and oftentimes, their emails get filtered to one’s spam or bulk mail folder – so keep an eye on your email for the next little while. You should eventually get a response like this:

Thank you for an inquiry of Falcom mail order service.
The total price is as follows.

Price (Japanese-yen)
3,800 yen :0823 Zwei soundtrack CD Set
7,960 yen :860 Ys Felghana Premium DVD
3,960 yen :888 Xanadu Next Vista
1,980 yen :M008 JDK BAND 1
2,980 yen :M041 Sora no Kiseki FC&SC SAV
2,800 yen :M047 jdk Band 2008 Spring
5,400 yen :shipping and handling
———————————–
28,880 yen :total

*This game is only for Japanese edition Windows.
A game may not work if you don’t have Japanese Windows.
Approve it in advance.

If you are ok, we think we would like to accept your order.
We are waiting for your reply.

Thank you

When you receive this response, you will want to reply again to confirm your order – but do remember that this is a Japanese company, and its employees do NOT speak perfect English, so make certain your reply is written in unambiguous, simplistic English. I usually send something like this:

This sounds good. Please send these items. Thank you very much!

Finally, within the next few days after sending this, you should receive one last response from order_h19@falcom.co.jp, with the subject “From Falcom Mailorder”:

Thank you for your reply.
We accepted your order.
The total price is as follows.

Price (Japanese-yen)
3,800 yen :0823 Zwei soundtrack CD Set
7,960 yen :860 Ys Felghana Premium DVD
3,960 yen :888 Xanadu Next Vista
1,980 yen :M008 JDK BAND 1
2,980 yen :M041 Sora no Kiseki FC&SC SAV
2,800 yen :M047 jdk Band 2008 Spring
5,400 yen :shipping and handling
———————————–
28,880 yen :total

NAME:
(shipping)John Example
(card)John Q Example

ADDRESS:
(shipping)John Example c/o Exampleco Industries 9292 Mexican Hat Dance Blvd.
Lilia Springs, RI 90211 U.S.A.
(card)John Q Example Apt. 42 123 Fake St. Feenaville, RI 90210 U.S.A.

It is your receipt number[ 01234-012345 ].
Please write the number of receipts, and send an E-mail if there is a question.
We will send a product on August XXth by EMS (International Express Mail).
Be waiting, please.

Thank you.

Double-check the info and make sure there are no mistakes (as there occasionally will be). If there are, send another response, and explain the errors in the simplest, most basic English you can (imagine you’re talking to a child: use small words and unambiguous sentences as often as possible). They should correct the errors quickly and email you back with a revised version of the above email. As long as everything looks right, there’s no need to do anything else: your order will be shipped via EMS on the date listed, and arrive at your doorstep within 3 or 4 business days afterward. The only downside is that EMS requires that the addressee or his/her agent sign for the package, so if you can get it sent to your workplace, that’s probably a better option than having it sent to your home. Worst case scenario, though, is that you’ll be forced to drive to your local post office and pick it up.

(Yes. I stole the information from our Otakon Panel DVD from 2009. D: So this should be credited to Wyrdwad. :D)

I will make a note for something to check on your end. If this is your first time to order from Falcom, get in touch with your credit card provider to make sure they have no problems with you ordering from Japan. I’ve run into issues with this with my bank. You just have to notify them ahead of time, otherwise they will automatically decline the charge.

Another thing to be aware of, is that you get a charge immediately, but it won’t be there a couple of days later. This is a test charge. They will eventually do the charge anywhere between a month to two months afterwards. So make sure you remember that the amount is used, because you never know when it will hit.

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